Troubleshooting the Pandora Desktop App

Troubleshooting the app on Mac
Troubleshooting the app on Windows

---

Troubleshooting the desktop app on Mac

If you're having trouble with the Pandora app, we recommend first resetting the app's data. If that doesn't help, you can Uninstall and Reinstall it. Either way, we'll keep track of your profile and collection for you.

To reset the app:
Open the Help menu, and scroll to Troubleshooting. Select Reset App Data.

To uninstall and reinstall the app:

1. Close the Pandora app.
2. Open a new Finder window.
3. Click on Applications.
4. Find the Pandora app and drag it to the Trash bin.
5. Right click the Trash bin and select Empty Trash.
6. Open the downloaded file and follow the prompts to complete the installation.

*Minimum System Requirements: Mac OS 10.10 Yosemite or later.

---

Troubleshooting the desktop app on Windows

If you're having trouble with the Pandora app, we recommend first resetting the app's data. If that doesn't help, you can Uninstall and Reinstall it. Either way, we'll keep track of your profile and collection for you.

To reset the app:
Open the Help menu. Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help followed by Reset App Data.

To uninstall and reinstall the app:

1. Locate Pandora in your Start Menu.
2. Right-click to reveal an additional menu. Select Uninstall.
3. Select Pandora from the list and confirm by selecting Uninstall again.
4. Search for Pandora in the Windows Store on your device.
5. Click Get to re-install the app.

Please note: downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than the credentials on your Pandora account.