"Someone else is listening to your Pandora account."

Pandora Plus and Premium accounts are meant for individual, non-commercial use. The cost of an individual subscription only covers the costs of one ad-free stream.

You can access your account from any supported computer or device, however only one device can play at a time. If your account is playing on more than one device at the same time, you will be notified with an audio and/or display message.

How do I continue listening to my music?
How do I prevent this message from appearing?
I'm the only listener on my account, and keep getting this message! What do I do?
I purchased a Family Plan so I could stream to multiple devices. Why am I receiving this error message?
How do I remove devices from my account?

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How do I continue listening to my music?

Select Let Me Listen to continue listening to music from the device you are currently using.

Or Let Them Listen to close this message, and allow the other device to continue streaming music from your account.

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How do I prevent this message from appearing?

To avoid this you have three options:

1. Pause your account on devices you are not currently using.
2. Create an additional account to play a separate stream.
3. Upgrade to Pandora Premium Family to share your subscription and play multiple different streams.
4. Create a commercial account with Mood Media if you are using Pandora in a business setting.

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I'm the only listener on my account, and keep getting this message! What do I do?

If you believe this error message is popping up due to an unauthorized user and if you have access to a computer, you can take some steps to help protect your account by resetting your password and logging out of all other devices.

Go to pandora.com and log in to your account. Then click your Profile in the top right corner of the page and select Settings.

Next to Account Info click on Edit to change your password. Enter your new password into the password field and Save.

You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check off the box to Log out of all other devices.

If you’ve signed into someone else’s computer, make sure to sign out of your Pandora account once you’re finished.

If you do not have access to a computer or require further assistance, please contact our support team.

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I purchased a Family Plan so I could stream to multiple devices. Why am I receiving this error message?*

Each Pandora account on your family plan can only play one stream of content at a time from your individual accounts.

Upgrading to the Family Plan doesn't allow you to play music from the same Pandora account on multiple devices simultaneously.

To listen on two devices simultaneously, you’ll need to add two separate Pandora accounts to your family plan and utilize them individually on each device.

If you haven’t already, please create an additional Pandora account to add to your family plan.

Once you’ve done that, you can invite the additional Pandora account to your family plan using the following steps:

1. Log in to Pandora with the primary account (the one you used to upgrade to Premium Family).
2. Visit the Subscription section of the account.
3. Select Manage Family to view the main family plan management page.
4. Send a family plan invite to an email address you can access. (You’ll be able to enter the login information for your additional Pandora account later, even if it's under a different email.)
5. Open the invite email, and follow the prompts to add your additional Pandora account to your family plan.

After that account is added to your family plan, you can share content from your primary account. 

Once you’re set up, remember that you’ll still need to make sure that each of these accounts is only playing from one device at a time, unless you’re splitting one Pandora account through a system that groups multiple speakers via Bluetooth, Wi-Fi or a wired connection. Some examples of these systems include Sonos, Chromecast, and Amazon Alexa devices.

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How do I remove devices from my account?

You can take the following steps from a computer to log out of all other devices: 

• Select your Profile in the top right corner of the page and then go to Settings.
• Scroll down to the bottom of the page and click on Log out of all other devices.
• Enter your password and then Log out.

It can take up to four hours for this change to will reflect on your other devices. Also, make sure to sign out of your account once you're finished if you're not using a personal computer.

If you do not have access to a computer and require assistance with removing any devices that are logged into your account, please contact our support team for further assistance.